Junior Operations Manager (m/f/d)

Tech & Engineering
Berlin
Full Time
Permanent
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Grow with us. Start your career at IU.

Since its foundation in 1998, the IU International University of Applied Sciences has developed into the largest private university of applied sciences for online and dual study programmes in Europe. We offer more than 80 career-oriented Bachelor & Master programmes in various disciplines. These English and German language programmes are all accredited and state-recognised. As a pioneer in digital education, we continuously improve the learning experience of our students with the help of innovative technologies and consistently focus on their satisfaction. Through our employees’ entrepreneurial mindset we continue to achieve our ambitious goals and high growth rate of more than 50%.

Join our team as a Junior Operations Manager (m/f/d) with focus on Data Analysis at our location in Berlin-Friedrichshain (full-time).

Your tasks
  • As a Junior Operations Manager (m/f/d) you will support us in ensuring and optimizing the smooth running of relevant processes for our Emerging Markets Sales department.

  • You will provide technical and functional support in the integration into our CRM system (Salesforce), our customer calling system (Vonage) that enable the Sales team to do their everyday work.

  • You ensure the implementation of requirements and testing for the best possible user experience and support us in interface management with the relevant stakeholders.

  • You support us in analyses and derive measures for improvements together with the team leads and project participants.

  • You support us in the creation of presentations, process- and training- documentation, and in holding trainings for our users.

  • You work in an agile way and take over your own sub-projects.

Your profile
  • You have already successfully completed a bachelor's or master´s degree in Computer Science, Data Analysis, Engineering, Natural Sciences or anything similar

  • You are looking for a start-up atmosphere in a fast-growing company that is constantly trying out new ideas.

  • You bring initial experience in working with CRM systems and/or contact center software solutions. Knowledge of Salesforce is very advantageous.

  • Ideally you have previously worked as a Data Analyst or in management consulting/research-focused positions

  • You have strong analytical and communicational skills, are very digital-savvy and work in a structured and independent manner.

  • Very good English skills round off your profile, understanding of German is beneficial but not mandatory.

What we offer
  • A versatile and responsible task in a collegial atmosphere at the pioneer of digital education

  • A great international working environment

  • Attractive career prospects in a rapidly expanding entrepreneurial environment

  • Internal further education offers and development perspectives with great creative freedom for your ideas and your commitment (e.g. online German classes)

  • Possibility of a national and international job change within the group of companies

  • Performance-related salary increases, employee discounts and cooperations

  • Flexible working time and Remote Work

 

Contact

If you match this profile and are searching for a new challenge, we look forward to receiving your online application.

For further questions, please reach out to Nilofer Qayumi (nilofer.qayumi@iu.org).

Our recruitment team is at your service
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
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Our explosive growth pushes us to always reinvent ourselves. My daily tasks are very different from one year ago. IU is a unique opportunity for those who want to learn and grow at speed.
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Marco Kukulies
CTO
IU asked me in my interview what I wished to do—today I’m doing it. I have the freedom to work as I please, develop what I feel is needed, and I am fully supported with my career development plan.
Gamechanger Student
Anton Stangl
Software Developer
What we’ll do for you
Design your ideal career and pathway
Explosive growth enables great opportunities. Tell us your dream career, and we will help you make it a reality.
Work from home, work from anywhere
We blur the lines between local and remote by embracing collaborative & video meeting technologies.
Flexible working times
It’s your call. We trust you will get things done.
Up level your education
You have free access to all our E-Learning platforms and we will fully finance a Technology Degree of your choice.
30 days annual vacation for everyone
We strive for greatness, but we all take time-off to recharge.
Enjoy our brand of social
We love spending time together. Whether it’s yoga, team events, brown bag lunches or partying—there is something for everyone.
World’s best colleagues
We give each other a leg-up when needed, and we collectively go beyond expectations.
Always connected
Our state-of-the-art IT infrastructure, tools, & methods empower us to collaborate and innovate from anywhere, anytime—with agility and speed.
Your personal technology
Leave it to us. We provide you with a leading-edge smartphone, Mac, tablet, ergonomic office stool, and complete Home Office equipment. You may also choose your preferred hardware and IDE.
The location
Train running through the city
Berlin
Our vibrant Friedrichshain Campus is located on Frankfurter Allee—one of the oldest roads in Berlin. Here, you will find an exciting convergence of student ambition and IU employees at work.
About the team
Tech & Engineering Student smiling
Tech & Engineering
We push the outside of the envelope, challenge what exists, and do what hasn’t been done before—building an unbreakable connection between people and education. That’s how we roll in Tech & Engineering at IU International University of Applied Science (IU).

Unrestricted access to learning is a life-changing concept. We build solutions for digital education that are accessible wherever we go. They’re mobile, always on, and everywhere. Advancing through AI, NLP, Big Data Analytics, IoT, Cloud platforms, and Software Development, we are leading the digital transformation of education in the era of Industry 4.0.
Our core values
#1

Make collaboration standard practice.

We aim for the best solution as a team and have fun with it - without ego or politics.
#2

Be courageous and take risks.

We make courageous decisions and take calculated risks.
#3

Embrace innovation always.

We are always looking for ways to improve our offers for our customers.
#4

Strive for the empowerment of everyone.

We support each other’s development to become the best version of ourselves.
#5

Adopt a growth mindset for scale.

We aim to improve ourselves in everything we do and work hard to do so every day.
#6

Focus on getting things done on time.

We implement things quickly, pragmatically, effectively and goal-oriented.
#7

Put customer focus first.

In everything we do, our customers come first.

Tech & Engineering FAQs

How is the IU-Tech Team structured?
Starting with three Techies, we have grown to 60+ developers in three years. We are spread across 17 teams, in three technical clusters: IU EDU TECH, IU MAR TECH and IU ORG TECH.
What are my responsibilities in the IU EDU Tech-Team?
You will be responsible for building IT solutions for our 70,000+ students—ranging from Moodle based learning management systems, to portals based on vueJS and nestJS, to native iOS apps.
What are my responsibilities in the IU MAR-Team?
You will be responsible for developing high-performance websites and landing pages using Laravel, Tailwind, and vueJS. In addition, you will get to develop AI driven customer-centric solutions.
What are my responsibilities in the IU ORG-Team?
In Dev/Ops you will be responsible for developing complex ERP Solutions based fully on TypeScript, nestJS, and vueJS, and implementation in a Kafka event-sourcing driven micro-service architecture.
Can I work remotely for the Tech-Team?
Of course! We are happy to have you on board.
What Tech-Stack is used at IU?
We love PHP and JavaScript. You will find little jQuery here, mostly typed JavaScript in the form of vueJs and nestJS in the backend. From PHP in Moodle to micro-services in OOP PHP using the Laravel framework. All projects are GIT based and use CI/CD processes. No one is pushing code through the ether via FTP on Saturday night. Laravel / vueJs / Kafka / Tailwind / MariaDB / MongoDB / AWS / Docker / Atlassian (Jira, Confluence, BitBucket) /...