Online Reputation Manager (m/f/d) English / Spanish

Marketing & Communications
Remote
Permanent
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Grow with us. Start your career at IU.

Since its foundation in 1998, the IU International University of Applied Sciences has developed into the largest private university of applied sciences for online and dual study programmes in Europe. We offer more than 80 career-oriented Bachelor & Master programmes in various disciplines. These English and German language programmes are all accredited and state-recognised. As a pioneer in digital education, we continuously improve the learning experience of our students with the help of innovative technologies and consistently focus on their satisfaction. Through our employees’ entrepreneurial mindset we continue to achieve our ambitious goals and high growth rate of more than 50%.

Become part of our IU international team with immediate effect / by arrangement in full-time at our location in Berlin /Munich or remote (german-wide)

Online Reputation Manager (m/f/d) English/Spanish

Responsibilities
  • You are responsible for the monitoring of relevant customer and product review portals

  • You look after existing Online Communities in forums and build up new ones

  • You take over the coordination and the management of public comments and reviews

  • You create regular reportings in order to assure quality

  • You develop strategies that contribute to continuous reputation optimization

  • You are the first contact person for colleagues across the company and work on a cross-functional base with other departments

Requirements
  • You have a track record of work experience in the area of reputation management

  • In addition, you have a deep understanding of common rating platforms

  • You demonstrate excellent communication skills and know how to address your target group orally and in writing

  • You are open-minded, enjoy being in contact with customers and are an expert in crisis communication

  • You show a high level of customer orientation and integrate your own ideas into the daily business

  • You have a hands-on mentality to independently identify and overcome challenges

  • You drive automation and process optimization in our fast-paced, entrepreneurial environment

  • Your written and spoken English and Spanish or French is business fluent

What We Offer
  • A versatile and responsible task in a collegial atmosphere at the pioneer of digital education

  • A great international working environment

  • Attractive career prospects in a rapidly expanding entrepreneurial environment

  • Internal further education offers and development perspectives with great creative freedom for your ideas and your commitment (e.g. online German classes)

  • Possibility of a national and international job change within the group of companies

  • Performance-related salary increases, employee discounts and cooperations

  • Flexible working time

Contact

If you match this profile and are searching for a new challenge, we look forward to receiving your online application.

If you have any questions (no applications) please contact Josephine Lindner via josephine.lindner@iu.org

For further information please visit www.iu.org or our career website.

Our recruitment team is at your service
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
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I’ve never felt more myself than at IU. Everyone is hard working, creative, and grounded, and we constantly check-in on each other, professionally and personally. Everyone wants each other to succeed and together we always get the job done. Oh yeah, IU parties are epic!
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What we’ll do for you
Design your ideal career and pathway
Explosive growth enables great opportunities. Tell us your dream career, and we will help you make it a reality.
Work from home, work from anywhere
We blur the lines between local and remote by embracing collaborative & video meeting technologies.
Flexible working times
It’s your call. We trust you will get things done.
Up level your education
Enjoy free up-skilling courses, language courses & discounted degree courses. There is always something new to learn!
30 days annual vacation for everyone
We strive for greatness, but we all take time-off to recharge.
Enjoy our brand of social
We love spending time together. Whether it’s yoga, team events, brown bag lunches or partying—there is something for everyone.
Almost every IU job can be full-time or part-time
Pick what suits you!
World’s best colleagues
We give each other a leg-up when needed, and we collectively go beyond expectations.
Always connected
Our state-of-the-art IT infrastructure, tools, & methods empower us to collaborate and innovate from anywhere, anytime—with agility and speed.
The location
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Remote
We always try to make working from anywhere possible. But, it's not one or the other—you can work from the office when you want some real in-person time. We are as flexible as you want to be.
About the team
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We are the brand that is making a big difference. We agree that education is the solution to everything—advancing understanding, liberty, equality, and prosperity, for all to enjoy! We work with our teams and partners to ensure our promise reaches everyone who wants to have a better choice in life.

With 70,000+ enrolments we are already the biggest University of Applied Science in Germany. And, this is only the beginning!
Our core values
#1

Make collaboration standard practice.

We aim for the best solution as a team and have fun with it - without ego or politics.
#2

Be courageous and take risks.

We make courageous decisions and take calculated risks.
#3

Embrace innovation always.

We are always looking for ways to improve our offers for our customers.
#4

Strive for the empowerment of everyone.

We support each other’s development to become the best version of ourselves.
#5

Adopt a growth mindset for scale.

We aim to improve ourselves in everything we do and work hard to do so every day.
#6

Focus on getting things done on time.

We implement things quickly, pragmatically, effectively and goal-oriented.
#7

Put customer focus first.

In everything we do, our customers come first.

Marketing & Communications FAQs

To what extent is home office possible?
We love to support Home Office arrangements, but some positions naturally require employees to be on campus/in the office. During the pandemic everyone works from home or can work in the office after consultation.
How many days paid holiday will I get per year?
All employees working a 5 day week are entitled to 30 days paid holiday per year.
Why are there so many open positions at IU?
Good question! We are experiencing explosive growth as students flock to adopt our unique education methods. That’s why we have become IU International University of Applied Sciences.
How flexible are the working hours at IU?
Working hours are naturally position dependent at IU but normally you can arrange them the way you want, together with your team and supervisor.
What is expected to be successful at IU?
We want team players that love to challenge conventional wisdom, and integrate with open-minded people who support each other within a flat hierarchy. If you like what you hear, then apply at www.iu-careers.com/en/jobs.
Can I apply for multiple jobs?
Of course you can! Make a separate application for each and we will work together to choose the one that fits you best.