Quick, transparent and personal application process - Details
IU’s quick and transparent hiring process

Product Owner AI PreSales (m/f/d)

Tech & Engineering
Munich + 11 more locations
Full Time
Experienced Professionals
Focused student studying
When applying for this position, you will have the opportunity to indicate your preferred work location from the following: Munich, Bad Honnef, Berlin, Cologne, Dresden, Düsseldorf, Erfurt, Frankfurt am Main, Hamburg, Hanover, Remote Germany, Stuttgart

Grow with us – Start your career at IU International University!

Seize this opportunity and support us – Europe’s fastest growing university and leading EdTech entity – at one of our locations or remotely, starting immediately in full-time as Product Owner AI PreSales (m/f/d).

As a Product Owner AI PreSales (m/f/d), you will be responsible for creating and executing an AI-enhanced customer journey that elevates the overall customer experience and drives business growth. This role is crucial in developing and implementing innovative AI solutions to optimize customer interactions across various touchpoints.

Your Responsibilities
  • Conduct in-depth analysis and mapping of the existing customer journey to identify pain points, opportunities for improvement, and potential areas where AI can be integrated.

  • Deploy AI-driven personalization and recommendations for customized experiences based on individual preferences, behaviors, and past interactions.

  • Develop and deploy intelligent chatbots and virtual assistants to provide real-time support and assistance to customers.

  • Leverage data analytics and AI insights to optimize the customer journey, including continuous A/B testing for performance enhancement.

  • Monitor AI solution performance, ensuring accuracy and efficiency, while utilizing insights for ongoing refinement.

  • Collaborate with cross-functional teams (data scientists, software engineers, UX/UI designers) to design and develop AI-driven solutions to create intuitive and user-friendly AI-driven interfaces.

  • Keep abreast of the latest advancements in AI technologies, customer experience best practices, and industry trends to continuously enhance the AI-enhanced customer journey strategy.

Your profile
  • Bachelor's degree in Computer Science, Data Science, Business, Marketing, or a related field. Master's degree is a plus.

  • Proven experience in implementing AI solutions and optimizing customer journeys in a business or marketing context.

  • Strong understanding of AI and machine learning concepts, including natural language processing (NLP), and chatbot development.

  • Proficient in data analysis (Python, R, SQL).

  • Hands on experience is preferred with either of the following:
    – ML development NLP/CV applications via TensorFlow, PyTorch or tabular algorithm development via XGBoost or similar
    – GenAI tools in feature pipelines (GPT-2, -3.5, -4, Claude, Llama, and other LLMs used via API calls)
    – Programming skills (Python, Java, etc.)

  • Excellent communication skills, with the ability to convey complex AI concepts to non-technical stakeholders clearly.

  • Strategic thinking and problem-solving abilities, with a strong business acumen and customer-centric mindset when identifying innovative AI solutions for customer journey enhancement.

  • Proven ability to work collaboratively in cross-functional teams and manage projects with various stakeholders.

We offer
  • Change the world of education: A chance to change the world of education and make education accessible to every learner around the globe.

  • Appreciative culture: We stand for a meritocratic culture where every voice is heard and valued. You can make an impact and we value your participation in IU Group’s success.

  • Work from wherever you want …: Modern tools and video meetings make it possible: with IU, the boundaries between here and there blur. You want to work from abroad for a while? No problem thanks to our WorkFlex benefits.

  • … and flexible time: It's your job: We trust you and give you the greatest possible freedom to organize yourself.

  • You have the choice: You are free to choose your equipment, because everyone has its own preferences when it comes to hardware.

  • Take your knowledge to a new level: Benefit from a 100% discount on tuition fees for an IU combined degree in the tech sector and many other free training courses. There is always something new to learn.

  • Get a good rest: we push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees. Need some time off? How about a sabbatical?

Become part of our Team and be an integral part to shape our AI path from the very beginning at Germany's largest university!

We are pioneers in utilizing AI within the education sector, aiming to integrate this technology for both 1:1 tutoring and a personalized approach across the entire customer journey. AI holds the potential to further elevate and refine personalization, especially in guiding potential students towards making informed study decisions.

Sounds like the perfect job for you? Then apply now!

If you have any further questions, please feel free to contact Lutz at lutz.behler@iu.org.

Words are followed by actions: We take our “Culture Of Everyone” very seriously and would like to take this opportunity to expressly point out that you are welcome to join us, regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are wide open to you. We look forward to a diverse community here at IU!

Your personal contact
Your personal contact - Lutz Behler

Lutz Behler

Teamlead Tech Recruiting

Our explosive growth pushes us to always reinvent ourselves. My daily tasks are very different from one year ago. IU is a unique opportunity for those who want to learn and grow at speed.
Professor IU smiling
Marco Kukulies
IU asked me in my interview what I wished to do—today I’m doing it. I have the freedom to work as I please, develop what I feel is needed, and I am fully supported with my career development plan.
Gamechanger Student
Anton Stangl
Software Developer
What we’ll do for you
Design your ideal career and pathway
Explosive growth enables great opportunities. Tell us your dream career, and we will help you make it a reality.
Work from home, work from anywhere
We blur the lines between local and remote by embracing collaborative & video meeting technologies.
Flexible working times
It’s your call. We trust you will get things done.
Up level your education
You have free access to all our E-Learning platforms and we will fully finance a Technology Degree of your choice.
30 days annual vacation for everyone
We strive for greatness, but we all take time-off to recharge.
Enjoy our brand of social
We love spending time together. Whether it’s yoga, team events, brown bag lunches or partying—there is something for everyone.
World’s best colleagues
We give each other a leg-up when needed, and we collectively go beyond expectations.
Always connected
Our state-of-the-art IT infrastructure, tools, & methods empower us to collaborate and innovate from anywhere, anytime—with agility and speed.
Your personal technology
Leave it to us. We provide you with a leading-edge smartphone, Mac, tablet, ergonomic office stool, and complete Home Office equipment. You may also choose your preferred hardware and IDE.
The location
Surfers in munich
Our beautiful Munich Campus is at Berg am Laim, and our Business & Mission Centre is at Schwantalerhöhe. There, we strategize, innovate, build, and manage the IU products & services that are transforming education forever.
About the team
Tech & Engineering Student smiling
Tech & Engineering
We push the outside of the envelope, challenge what exists, and do what hasn’t been done before—building an unbreakable connection between people and education. That’s how we roll in Tech & Engineering at IU International University of Applied Sciences (IU).

Unrestricted access to learning is a life-changing concept. We build solutions for digital education that are accessible wherever we go. They’re mobile, always on, and everywhere. Advancing through AI, NLP, Big Data Analytics, IoT, Cloud platforms, and Software Development, we are leading the digital transformation of education in the era of Industry 4.0.
Our core values

Make collaboration standard practice.

We aim for the best solution as a team and have fun with it - without ego or politics.

Be courageous and take risks.

We make courageous decisions and take calculated risks.

Embrace innovation always.

We are always looking for ways to improve our offers for our customers.

Strive for the empowerment of everyone.

We support each other’s development to become the best version of ourselves.

Adopt a growth mindset for scale.

We aim to improve ourselves in everything we do and work hard to do so every day.

Focus on getting things done on time.

We implement things quickly, pragmatically, effectively and goal-oriented.

Put customer focus first.

In everything we do, our customers come first.

Tech & Engineering FAQs

How is the IU-Tech Team structured?
Starting with three Techies, we have grown to 60+ developers in three years. We are spread across 17 teams, in three technical clusters: IU EDU TECH, IU MAR TECH and IU ORG TECH.
What are my responsibilities in the IU EDU Tech-Team?
You will be responsible for building IT solutions for our 100,000+ students—ranging from Moodle based learning management systems, to portals based on vueJS and nestJS, to native iOS apps.
What are my responsibilities in the IU MAR-Team?
You will be responsible for developing high-performance websites and landing pages using Laravel, Tailwind, and vueJS. In addition, you will get to develop AI driven customer-centric solutions.
What are my responsibilities in the IU ORG-Team?
In Dev/Ops you will be responsible for developing complex ERP Solutions based fully on TypeScript, nestJS, and vueJS, and implementation in a Kafka event-sourcing driven micro-service architecture.
Can I work remotely for the Tech-Team?
Of course! We are happy to have you on board.
What Tech-Stack is used at IU?
We love PHP and JavaScript. You will find little jQuery here, mostly typed JavaScript in the form of vueJs and nestJS in the backend. From PHP in Moodle to micro-services in OOP PHP using the Laravel framework. All projects are GIT based and use CI/CD processes. No one is pushing code through the ether via FTP on Saturday night. Laravel / vueJs / Kafka / Tailwind / MariaDB / MongoDB / AWS / Docker / Atlassian (Jira, Confluence, BitBucket) / ...