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IU’s quick and transparent hiring process

Product Manager Omnichannel (m/f/d)

Tech & Engineering
Remote Germany + 3 more locations
Full Time
Permanent
Experienced Professionals

Product Manager Omnichannel (m/f/d)

When applying for this position, you will have the opportunity to indicate your preferred work location from the following: Remote Germany, Hamburg, London, Munich


We are Europe’s fastest growing university.

IU Group is Europe’s largest Edtech player and with over 130,000 students the largest German university enrolled at the largest subsidiary of IU – the International University of Applied Sciences. We are a pioneer in delivering high-quality education, leveraging technology and innovation to meet the changing needs of students, and maximizing student outcomes.

Today, our vertically integrated education platform offers the largest portfolio of Bachelor’s and Master’s degree programs in Europe with more than 200 accredited courses in English and German focusing on future skills education. We cooperate with more than 15,000 enterprises and actively support them in developing their people including in high-demand areas such as business administration, data & artificial intelligence, and technology.

We have progressed towards our vision everybody can access education to grow for students from more than 150 countries. We believe that technology is key to maximize growth and educational outcome across the globe to work towards our vision. We are seeking an experienced and dynamic individual to join our team as Product Manager Omnichannel, responsible for leveraging Twilio to drive business results and conversions.

This position is available as a full-time role at our IU office locations or remotely (must reside in Germany or the UK).

Your tasks

  • Leverage Twilio to create a personalised omnichannel experience, driving business results, optimizing workflows, and enhancing profitability.

  • Act as the primary liaison between stakeholders and the engineering team, ensuring clear communication of business needs and technical solutions.

  • Own and prioritize the Twilio product backlog, aligning it with business value, ROI, and strategy.

  • Define user stories, acceptance criteria, and lead agile ceremonies like sprint planning and reviews.

  • Collaborate with Twilio engineers to develop new features and integrations based on feedback and business needs.

  • Monitor platform health, ensuring adherence to best practices and identifying opportunities for improvement.

  • Conduct user training and create documentation to support adoption.

  • Stay updated on Twilio’s new features, assessing their impact for potential implementation.

Your Profile

  • Bachelor’s degree in Computer Science, Business Administration, or related field.

  • 3+ years of experience as a Twilio Product Manager/Owner.

  • Strong understanding of omnichannel products and the Twilio ecosystem; relevant certifications are a plus.

  • Excellent stakeholder management, translating business requirements into technical solutions with data-driven and user-centered approaches.

  • Agile/Scrum certification or significant experience in agile teams.

  • Strong problem-solving skills focused on user-centered solutions.

  • Excellent communication, presentation skills, and fluency in English.

  • Ability to work independently and in fast-paced teams.

We offer

  • Shape your career: Rapid growth opens up many new opportunities for you. Tell us about your dream career and we’ll help you make it happen.

  • Work from wherever you want …: Modern tools and video meetings make it possible: with IU, the boundaries between here and there blur. You want to work from abroad for a while? No problem thanks to our WorkFlex benefits.

  • … and flexible time: It’s your job: We trust you and give you the greatest possible freedom to organize yourself.

  • You have the choice: You are free to choose your equipment, because everyone has its own preferences when it comes to hardware.

  • Take your knowledge to a new level: Where if not with us? Enjoy free access to all our e-learning platforms. In addition, we will finance you a complete technology course of your choice.

  • Get a good rest: we push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees and an additional day off on your birthday! Need more time off? How about a sabbatical?

  • Reach your destination sustainably: Germanys 9 euro ticket is history, we got the DeutschlandTicket for 7 €. You prefer to travel by bike? Then a Jobrad (bike leasing) might be the right choice. We offer many environmentally conscious options to be mobile both professionally and privately.

Join our education platform team at Germany’s largest university with over 100,000 students! We are passionate, competitive, open to anything new – and we live to develop anything that makes our students’ digital education experience and our IU services better to achieve our vision “Everybody can access education to grow”.

Sounds like the perfect job for you? Then apply now! If you have any further questions, please feel free to contact rebecca.moore@iu.org

Please only apply via the application tool, no applications via email will be accepted.

Words are followed by actions: We take our “Culture Of Everyone” very seriously and would like to take this opportunity to expressly point out that you are welcome to join us, regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are wide open to you. We look forward to a diverse community here at IU!

Our recruitment team is at your service

Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
Recruitment Team Student Smile
Recruitment Team Girl Blonde
Recruitment Team Girl
IU asked me in my interview what I wished to do—today I’m doing it. I have the freedom to work as I please, develop what I feel is needed, and I am fully supported with my career development plan.
Gamechanger Student
Anton Stangl
Software Developer
What we’ll do for you
Shape your career
Rapid growth opens up many new opportunities for you. Tell us about your dream career and we will help you make it a reality.
Reach your destination sustainably
Germanys 9 euro ticket is history, we got the DeutschlandTicket for 7 €. You prefer to travel by bike? Then a Jobrad (bike leasing)might be the right choice. We offer many environmentally conscious options to be mobile both professionally and privately.
Use your own technology
You can choose your equipment freely. Because everyone has their own preferences when it comes to hardware and IDE.
Work wherever you want...
Digitalization is part of our DNA. So decide for yourself which place sparks the most productivity in you. You love remote work? No problem! Would you like to work abroad for a while? Our WorkFlex Benefit makes it possible.
...and flexible in terms of time
It's your job: We trust you and give you the greatest possible freedom to organize yourself.
Take your knowledge to a new level
Where if not with us? Enjoy free access to all our e-learning platforms. In addition, we will finance you a complete technology course of your choice<strong>.</strong>
Rest well
We make an effort every day, but we also take the time to recharge our batteries: with 30 days of annual vacation plus an extra day of vacation on your birthday. Do you need a longer break? How about a sabbatical?
Enjoy our brand of social
We love spending time together. Whether it’s yoga, team events, brown bag lunches or partying—there is something for everyone.
World’s best colleagues
We give each other a leg-up when needed, and we collectively go beyond expectations.
The location
Happy student smiling and learning
Remote Germany
With our positions, you don't have to decide where to work. Whether you want to work from home, at one of our offices across Germany or up to six months abroad. Enjoy maximum flexibility!
About the team
Tech & Engineering Student smiling
Tech & Engineering
We push the outside of the envelope, challenge what exists, and do what hasn’t been done before—building an unbreakable connection between people and education. That’s how we roll in Tech & Engineering at IU International University of Applied Sciences (IU).

Unrestricted access to learning is a life-changing concept. We build solutions for digital education that are accessible wherever we go. They’re mobile, always on, and everywhere. Advancing through AI, NLP, Big Data Analytics, IoT, Cloud platforms, and Software Development, we are leading the digital transformation of education in the era of Industry 4.0.
Our core values
#1

Make collaboration standard practice.

We aim for the best solution as a team and have fun with it - without ego or politics.
#2

Be courageous and take risks.

We make courageous decisions and take calculated risks.
#3

Embrace innovation always.

We are always looking for ways to improve our offers for our customers.
#4

Strive for the empowerment of everyone.

We support each other’s development to become the best version of ourselves.
#5

Adopt a growth mindset for scale.

We aim to improve ourselves in everything we do and work hard to do so every day.
#6

Focus on getting things done on time.

We implement things quickly, pragmatically, effectively and goal-oriented.
#7

Put customer focus first.

In everything we do, our customers come first.

Send your application now

Almost done: We still need a few details about yourself and would like to ask you to upload your CV. A cover letter is not required - unless you would like to apply for a professorship. After receiving your application, we will contact you as soon as possible.
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    Tech & Engineering FAQs

    Can I work remotely for the Tech-Team?
    Of course! We value flexibility and support remote working 100% wherever possible.
    Can I apply for multiple jobs?
    Of course you can! Apply for each position separately and together we will find the job that suits you best.
    How many days paid holiday will I get per year?
    All employees working a 5 day week are entitled to 30 days paid holiday per year.