Team Lead Community Manager (m/f/d)

Since our foundation in 1998, IU International University has become the largest private university for online and dual study programmes in Europe. We offer more than 80 career-oriented Bachelor's & Master's degree programmes in various disciplines. These English- and German-language programmes are all accredited and state-recognised. As a pioneer in digital education, we continuously improve the learning experience of our students with the help of innovative technologies and consistently focus on their satisfaction. But it's only through our great team of entrepreneurial thinkers & doers that we achieve our ambitious goals and create consistently high growth of more than 50%.  

Join our communications team as Team Lead Community Manager (m/f/d) in Berlin, Munich or 100% remote (in Germany) as soon as possible.   

• You are responsible for customer communication and reputation management in the area of online studies

• Communication includes, in particular, crisis communication, communication of changes and responses to individual enquiries regarding qualitative topics

• Therefore, you will be in close contact with the specialist departments and will delve deeply into qualitative and content-related topics  

• You create and optimise processes, communication strategies and decide on necessary compensation measures to ensure swift and efficient coordination processes and proactive communication to our students  

• As part of the reputation management and customer satisfaction, you identify students' pain points and promote qualitative measures and their communication  

• You engage in exchange with critical students and create opportunities for them to give their feedback outside the publicly visible space

• You have a successfully completed university degree

• You have relevant experience in critical communication management and crisis communication  

• You like to get deep and fast into different topics and have a very clear communication style  

• You have a confident writing style on complex issues and can communicate complex issues in a clear and easy way  

• You push decisions, have a high level of customer understanding and a very strong service mindset  

• You have a talent in managing stakeholders and maintain an overview of many issues  

• You have the necessary empathy, but also the determination to interact directly with challenging customers

• You have experience with KPI's and evaluation processes

• You have the language level of a native speaker in English, furthermore you have knowledge of the German language as an additional plus

We Offer:  

• Very flexible working hours, as well as the possibility to work remotely up to 100%

• A challenging and responsible job in a strongly growing group of companies

• Great and innovative products in a promising industry

• A lot of creative freedom due to flat hierarchies

• A very cooperative atmosphere with over 90% employee satisfaction

• Very good development opportunities in a strongly growing company

• 30 days of holiday, internal training opportunities, employee discounts and cooperations

Do you see yourself in this profile and are you looking for a new challenge? Then apply online now.  

If you have any questions, please do not hesitate to contact Josephine Lindner at josephine.lindner@iu.org

You can find more information on our website http://www.iu-career.com and at http://www.iu-fernstudium.de.