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Student Services Specialist (m/f/d)

Student Services
Berlin
Full Time
Permanent
Experienced Professionals
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Student Services Specialist (m/f/d)


Grow with us – start your career at IU now!

Join our university administration team in full-time (40 hrs./week) at our location in Berlin.

Your tasks

  • You independently process student inquiries (by mail, phone and in person) within the framework of our support concept and keep up with internal processes for clarifying concerns

  • You ensure continuous optimization of existing processes in the administrative area

  • You work closely with the entire university administration team in on-campus operations and distance learning as well as with the student advisory service, especially with the administrative management

Your Profile

  • You have successfully completed a commercial apprenticeship and/or a university degree

  • You enjoy direct customer contact and have some experience in the field of customer service or satisfaction, e.g. universities, academies, personnel services or the hotel industry

  • Your empathetic nature makes it easy for you to empathize with our students and accompany them on their way through their studies.

  • You are a first point of contact and can recognize their wishes and challenges and translate them into a suitable solution.

  • You are confident in using the current MS-Office programs and communicate fluently in German or English, as we fill the position once in both languages

We offer

  • Be you at IU: We support and empower you to achieve your personal and professional goals. Because in the end everyone benefits from happy employees.

  • Work wherever you want…: Digitalization is part of our DNA. So decide for yourself which place sparks the most productivity in you. You love remote work? No problem! Would you like to work abroad for a while? Our WorkFlex Benefit makes it possible.

  • … and flexible in terms of time: It’s your job; We trust you and give you the greatest possible freedom to organize yourself.

  • Take your knowledge to a new level: Where if not with us? Benefit from free further training, language courses and discounted study programs. With us there is always something new to learn.

  • Rest well: We make an effort every day, but we also take the time to recharge our batteries: with 30 days of annual vacation plus an extra day of vacation on your birthday.

  • Reach your destination sustainably: Germanys 9 euro ticket is history, we got the DeutschlandTicket for 7 €. This way you can be mobile, professionally and privately.

Who are we? Germany’s largest university – and not just an excellent choice for studying, but also an outstanding Great Place to Work®! As an edutech company, we rely on state-of-the-art technology and data-driven approaches. That’s why AI-driven voice assistants and other GPT systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU, over 4,000 employees are dedicated to making a difference. So start now and join the Gamechangers!

Become part of our university administration team at Germany’s largest university! We are the team that supports university administration with efficient processes and innovative apps. We focus on digital transformation and automation.

Sounds like the perfect job for you? Then apply now! Simple, fast and even without a cover letter. If you have any further questions, please feel free to contact Anna-Lena Obenhaus via anna-lena.obenhaus@iu.org

Actions speak louder than words: We cherish our “Culture of Everyone” and would like to take this opportunity to emphasize that we do not tolerate discrimination on the basis of race, gender, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!

Your personal contact
Your personal contact - Anna-Lena Obenhaus

Anna-Lena Obenhaus

Teamlead Recruiting

I relish the challenges of designing and optimising timetables for all the courses we offer. Every day my passion for organisation and time management is fully utilised.
Female student smiling IU
Jessica Kemper
Student Office
What we’ll do for you
Decide for yourself how you work
With us you can do almost any job part-time or full-time. Choose what suits you and your life best!
Shape your career
Rapid growth opens up many new opportunities for you. Tell us about your dream career and we will help you make it a reality.
Work wherever you want...
Digitalization is part of our DNA. So decide for yourself which place sparks the most productivity in you. You love remote work? No problem! Would you like to work abroad for a while? Our WorkFlex Benefit makes it possible.
...and flexible in terms of time
It's your job: We trust you and give you the greatest possible freedom to organize yourself.
Take your knowledge to a new level
Where if not with us? Benefit from free further training, language courses and discounted study programs. With us there is always something new to learn.
Rest well
We make an effort every day, but we also take the time to recharge our batteries: with 30 days of annual vacation plus an extra day of vacation on your birthday. Do you need a longer break? How about a sabbatical?
Enjoy our brand of social
We love spending time together. Whether it’s yoga, team events, brown bag lunches or partying—there is something for everyone.
World’s best colleagues
We give each other a leg-up when needed, and we collectively go beyond expectations.
The location
Train running through the city
Berlin
Our vibrant Friedrichshain Campus is located on Frankfurter Allee—one of the oldest roads in Berlin. Here, you will find an exciting convergence of student ambition and IU employees at work.
About the team
Student Services
Student Services
The IU student experience is a personalized journey across many stories of learning, discovery, personal development, independent thought, and critical decision making—all in preparation for success in the workforce or entrepreneurial business. We are the guides that know exactly how to help and encourage our students at every point on their journeys. We see it as a duty of care and our student’s success is our reward.

Whatever support is needed with life choices, examinations, courses, or administration tasks, we are there.
Our core values
#1

Make collaboration standard practice.

We aim for the best solution as a team and have fun with it - without ego or politics.
#2

Be courageous and take risks.

We make courageous decisions and take calculated risks.
#3

Embrace innovation always.

We are always looking for ways to improve our offers for our customers.
#4

Strive for the empowerment of everyone.

We support each other’s development to become the best version of ourselves.
#5

Adopt a growth mindset for scale.

We aim to improve ourselves in everything we do and work hard to do so every day.
#6

Focus on getting things done on time.

We implement things quickly, pragmatically, effectively and goal-oriented.
#7

Put customer focus first.

In everything we do, our customers come first.

Send your application now

Almost done: We still need a few details about yourself and would like to ask you to upload your CV. A cover letter is not required - unless you would like to apply for a professorship. After receiving your application, we will contact you as soon as possible.
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    Student Services FAQs

    To what extent is home office possible?
    We love to support Home Office arrangements, but some positions naturally require employees to be on campus/in the office. During the pandemic everyone works from home or can work in the office after consultation.
    How many days paid holiday will I get per year?
    All employees working a 5 day week are entitled to 30 days paid holiday per year.
    Why are there so many open positions at IU?
    Good question! We are experiencing explosive growth as students flock to adopt our unique education methods. That’s why we have become IU International University of Applied Sciences.
    How flexible are the working hours at IU?
    Working hours are naturally position dependent at IU but normally you can arrange them the way you want, together with your team and supervisor.
    What is expected to be successful at IU?
    We want team players that love to challenge conventional wisdom, and integrate with open-minded people who support each other within a flat hierarchy. If you like what you hear, then apply at www.iu-careers.com/en/jobs.
    Can I apply for multiple jobs?
    Of course you can! Apply for each position separately and together we will find the job that suits you best.