International Customer Support (m/f/d) Campus Köln

Join us to make education accessible for all!

Strengthen our University Administration Team – International Campus in 40 hrs/week as Customer Support Specialist (m/f/d) onsite at our Cologne campus.

This role focuses on delivering tech-enabled, student-centric services, opti

mizing administrative processes, and supporting international students throughout their academic journey at our innovative Cologne campus.

• Serve as the primary, trusted point of contact on Campus for international students, guiding them throughout their academic lifecycle with a service-oriented and empathetic mindset.

• Manage and resolve student inquiries across digital and in-person channels, leveraging scalable support frameworks and internal knowledge bases.

• Continuously optimize administrative workflows by integrating feedback, data-driven insights, and best practices.

• Facilitate collaboration with university administration and student advisory teams to enhance the overall student experience.

• Drive student satisfaction by proactively identifying needs and translating them into effective, tech-enabled solutions.

• You bring strong service experience, for example in hospitality, customer service, or customer support, as well as excellent English language skills at a native or near-native proficiency level.

• You bring strong intercultural competence and an international mindset, ideally complemented by experience working in international environments.

• You have ideally completed a higher education degree, preferably in an international or globally oriented academic environment.

• Your empathetic and solution-oriented personality allows you to easily connect with students and support them through challenges.

• Be you at IU: We support and empower you to achieve your personal and professional goals. After all, your happiness significantly contributes to a positive and productive environment.

• Take your knowledge to a new level: Where else, if not with us? Benefit from free further training, language courses and discounted study programs. With us, there is always something new to learn.

• Make your journey sustainable: Whether it’s a DeutschlandTicket subsidised to just €13.45, or a Jobrad (bike leasing) offer, enjoy the freedom of mobility for both work and personal activities, while also making an eco-friendly choice.

• Feel the difference: Be part of our Culture of Everyone. A corporate culture in which you can be yourself and which promotes diversity, embraces individuality, and values teamwork and growth. We celebrate our success and see mistakes as learning opportunities. Together as a team.

• 33 days to rest: Taking breaks is important! In addition to 30 flexible vacation days per year, we also give you additional days off on your birthday, Christmas Eve and New Year’s Eve.

IU International University of Applied Science (IU) is Germany’s largest university of applied science – and we are not just an excellent choice for studying, but also an outstanding Great Place to Work®! As an Edutech company, we rely on state-of-the-art technology and data-driven approaches. That’s why AI-driven voice assistants and generative AI systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU over 4,000 employees are dedicated to making a difference.

Become part of our student office team at Germany’s largest university! We make all administrative tasks as easy as possible – if not easier! Our students learn – we take care of the rest

Sounds like the perfect job for you? Then apply now! Simple, fast and even without a cover letter. If you have any further questions, please feel free to contact Ronja via ronja.kaiser@iu.org.

* Please note that, for data protection reasons, we are not allowed to process email applications.

Actions speak louder than words: We cherish our „Culture of Everyone“ and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!