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CX Manager Web International (m/f/d)

Tech & Engineering
Remote Germany
Full Time
Permanent
Experienced Professionals
Focused student studying

Grow with us – start your career at IU International University!

We are currently looking for a CX Manager Web International (m/f/d) to join our team immediately in full-time. The role is remote or can be carried at one of our offices in Germany.

Your tasks
  • Create state-of-the art customer experience on iu.org, leveraging latest technologies and best practices, as an integral part of the International Customer Journey team

  • Conduct deep website analyses and work closely with the Analytics teams for larger undertakings; leverage GA4 and Contentsquare for maximum insights

  • Decide on and implement optimal user flows, navigation, conversion elements based on the MarTech toolkit (Storyblok CMS configurations)

  • Act as a hands-on business project leader for new website changes, e.g., implementing new home concept

  • Initiate (or set-up) A/B testings on the website, monitor results, and conduct follow-on analyses

  • Create a deep understanding of our users with qualitative (user testing) and quantitative (surveys and A/B testing) information

  • Brief new user flow concepts required to improve the customer experience and initiate new elements for development with the MarTech product teams

  • Stay on top of latest customer experience trends and constantly challenge how they can help improve our customers’ web experience

Your Profile
  • At least three years of professional experience in e-commerce, with a focus on customer-centricity, UX, website development, and/or product management

  • Understanding of web design principles and experience designing for the web as well as experience in creating user flows

  • Understanding of different user research and testing methodologies and experience conducting user research and testing, including A/B testing for websites

  • Very strong analytical skills and ability to handle numbers, data, and facts

  • Experience with Google Analytics is required,

  • Experience with Contentsquare, experience with agile web development (SCRUM, Kanban, or LeSS / Agile Frameworks) and knowledge of HTML, XML, CSS, and JavaScript is a plus

  • Fluent English

We offer
  • Shape your career: Rapid growth opens up many new opportunities for you. Tell us about your dream career and we'll help you make it happen.

  • Work where you want …: Project management tools and video meetings make it possible: with us, the boundaries between here and there blur. You want to work from abroad for a while? No problem thanks to our WorkFlex benefits.

  • … and flexible time: It's your job: We trust you and give you the greatest possible freedom to organize yourself.

  • Take your knowledge to a new level: Benefit from free training, language courses and discounted study programs. With us, there is always something new to learn.

  • Get a good rest: We push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees. Need some time off? How about a sabbatical?

Contact

You find yourself in this profile and are looking for a new challenge? Then apply online now via our career portal.

If you have any further questions, please feel free to contact Marina at marina.meissner@iu.org.

You can find more information at www.iu.org.

Words are followed by deeds: We take our "Culture Of Everyone" very seriously and would like to point out once again that you are welcome to join us, regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are open to you. We look forward to a diverse coexistence here at the IU!

Our recruitment team is at your service
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
Do you have any questions? Our recruitment team will be happy to help you out - individually and personally.
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Recruitment Team Girl
Our explosive growth pushes us to always reinvent ourselves. My daily tasks are very different from one year ago. IU is a unique opportunity for those who want to learn and grow at speed.
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Marco Kukulies
CTO
IU asked me in my interview what I wished to do—today I’m doing it. I have the freedom to work as I please, develop what I feel is needed, and I am fully supported with my career development plan.
Gamechanger Student
Anton Stangl
Software Developer
What we’ll do for you
Design your ideal career and pathway
Explosive growth enables great opportunities. Tell us your dream career, and we will help you make it a reality.
Work from home, work from anywhere
We blur the lines between local and remote by embracing collaborative & video meeting technologies.
Flexible working times
It’s your call. We trust you will get things done.
Up level your education
You have free access to all our E-Learning platforms and we will fully finance a Technology Degree of your choice.
30 days annual vacation for everyone
We strive for greatness, but we all take time-off to recharge.
Enjoy our brand of social
We love spending time together. Whether it’s yoga, team events, brown bag lunches or partying—there is something for everyone.
World’s best colleagues
We give each other a leg-up when needed, and we collectively go beyond expectations.
Always connected
Our state-of-the-art IT infrastructure, tools, & methods empower us to collaborate and innovate from anywhere, anytime—with agility and speed.
Your personal technology
Leave it to us. We provide you with a leading-edge smartphone, Mac, tablet, ergonomic office stool, and complete Home Office equipment. You may also choose your preferred hardware and IDE.
The location
Happy student smiling and learning
Remote Germany
With our positions, you don't have to decide where to work. Whether you want to work from home, at one of our offices across Germany or up to six months abroad. Enjoy maximum flexibility!
About the team
Tech & Engineering Student smiling
Tech & Engineering
We push the outside of the envelope, challenge what exists, and do what hasn’t been done before—building an unbreakable connection between people and education. That’s how we roll in Tech & Engineering at IU International University of Applied Sciences (IU).

Unrestricted access to learning is a life-changing concept. We build solutions for digital education that are accessible wherever we go. They’re mobile, always on, and everywhere. Advancing through AI, NLP, Big Data Analytics, IoT, Cloud platforms, and Software Development, we are leading the digital transformation of education in the era of Industry 4.0.
Our core values
#1

Make collaboration standard practice.

We aim for the best solution as a team and have fun with it - without ego or politics.
#2

Be courageous and take risks.

We make courageous decisions and take calculated risks.
#3

Embrace innovation always.

We are always looking for ways to improve our offers for our customers.
#4

Strive for the empowerment of everyone.

We support each other’s development to become the best version of ourselves.
#5

Adopt a growth mindset for scale.

We aim to improve ourselves in everything we do and work hard to do so every day.
#6

Focus on getting things done on time.

We implement things quickly, pragmatically, effectively and goal-oriented.
#7

Put customer focus first.

In everything we do, our customers come first.

Tech & Engineering FAQs

How is the IU-Tech Team structured?
Starting with three Techies, we have grown to 60+ developers in three years. We are spread across 17 teams, in three technical clusters: IU EDU TECH, IU MAR TECH and IU ORG TECH.
What are my responsibilities in the IU EDU Tech-Team?
You will be responsible for building IT solutions for our 100,000+ students—ranging from Moodle based learning management systems, to portals based on vueJS and nestJS, to native iOS apps.
What are my responsibilities in the IU MAR-Team?
You will be responsible for developing high-performance websites and landing pages using Laravel, Tailwind, and vueJS. In addition, you will get to develop AI driven customer-centric solutions.
What are my responsibilities in the IU ORG-Team?
In Dev/Ops you will be responsible for developing complex ERP Solutions based fully on TypeScript, nestJS, and vueJS, and implementation in a Kafka event-sourcing driven micro-service architecture.
Can I work remotely for the Tech-Team?
Of course! We are happy to have you on board.
What Tech-Stack is used at IU?
We love PHP and JavaScript. You will find little jQuery here, mostly typed JavaScript in the form of vueJs and nestJS in the backend. From PHP in Moodle to micro-services in OOP PHP using the Laravel framework. All projects are GIT based and use CI/CD processes. No one is pushing code through the ether via FTP on Saturday night. Laravel / vueJs / Kafka / Tailwind / MariaDB / MongoDB / AWS / Docker / Atlassian (Jira, Confluence, BitBucket) / ...