Team Lead After-Sales Analytics (m/f/d)
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Be part of a growing business – start your career at IU!
Since its foundation in 1998, IU International University has become the largest private university for online and dual degree programs in Europe.
Due to the enormous growth of IU in recent years, it has become one of our main goals to improve the needs of our students in terms of a good customer experience. In doing so, we identify potentials in the Customer Journey, uncover opportunities for improvement, take care of measurability, create reports and analyses and derive recommendations for action for our stakeholders. Our actions are always guided by the main goal of "customer satisfaction". Our mission is to drive this topic forward, to make it transparent from all angles, and to make it measurable.
Join our team now in full time at one of our locations or 100% remote (Germany wide) as Team Lead After-Sales Analytics (m/f/d).
As Team Lead After-Sales Analytics (m/f/d) you are responsible for comprehensive reporting on topics such as enrolment, study progress and customer service
You create data analysis (ad hoc and strategic) together with your team and derive recommendations and actions from the new insights for the business operations
You will further develop our data structures and reporting landscape (especially in Power BI) and ensure that our methods and processes are "state-of-the-art"
You are a valued business partner for your stakeholders and accompany them as a sparring partner from the preparation of individual analyses to their implementation
You take over the technical and disciplinary management of the team with an empathetic leadership style and will continuously develop it further
You enjoy working with large data and have strong experience working with Python, Postgres (Redshift), and Power BI as well as data from various sources (own systems, Salesforce, phone and ticket sytsems, etc.)
You have already built and expanded the reporting landscpae of a tech or startup company in a leadership position
You have at least 3 years of management experience in an analytical field (e.g. business intelligence, business analytics or controlling)
Your distinctive business sense and your high communication skills enable you to have confident discussions with other executives and the management board
Your "Growth Mindset" drives you to learn new things every day, to achieve top performance with your team and also to contribute operationally
You have completed a degree in the field of (Business-) Informatics, Data Science, Statistics, Engineering, Business Administration, Economics, or similar, as well as have very good English skills to round off your profile
In-depth knowledge of SaaS reporting and app analytics is a plus
Shape your career: Rapid growth opens up many new opportunities for you. Tell us about your dream career and we'll help you make it happen.
Work where you want …: Project management tools and video meetings make it possible: with us, the boundaries between here and there blur. You want to work from abroad for a while? No problem thanks to our WorkFlex benefits.
… and flexible time: It's your job: We trust you and give you the greatest possible freedom to organize yourself.
Take your knowledge to a new level: Benefit from free training, language courses and discounted study programs. With us, there is always something new to learn.
Get a good rest: We push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees. Need some time off? How about a sabbatical?
Do you see yourself in this profile and are you looking for a new challenge? Then apply online now.
If you have any questions, please do not hesitate to contact Josephine Lindner via firstname.lastname@example.org.
Words are followed by actions: We take our "Culture Of Everyone" very seriously and would like to take this opportunity to expressly point out that you are very welcome here, regardless of your origin, religion, gender, age or sexual orientation. Even if you have a disability, our doors are wide open to you. We look forward to a diverse community here at the IU!
Talent Acquisition Specialist
By listening to the voices of our students and collaborating with our teams and business partners we build the most flexible, advanced, and exciting education services possible. We stay one step ahead by identifying growth opportunities and connecting our ideas to create added value.
Make collaboration standard practice.
Be courageous and take risks.
Embrace innovation always.
Strive for the empowerment of everyone.
Adopt a growth mindset for scale.
Focus on getting things done on time.
Put customer focus first.