Student Services Specialist (m/f/d)

Grow with us – start your career at IU now!

Join our university administration team in full-time (40 hrs./week) at our location in Berlin.

• You independently process student inquiries (by mail, phone and in person) within the framework of our support concept and keep up with internal processes for clarifying concerns

• You ensure continuous optimization of existing processes in the administrative area

• You work closely with the entire university administration team in on-campus operations and distance learning as well as with the student advisory service, especially with the administrative management

• You have successfully completed a commercial apprenticeship and/or a university degree

• You enjoy direct customer contact and have some experience in the field of customer service or satisfaction, e.g. universities, academies, personnel services or the hotel industry

• Your empathetic nature makes it easy for you to empathize with our students and accompany them on their way through their studies.

• You are a first point of contact and can recognize their wishes and challenges and translate them into a suitable solution.

• You are confident in using the current MS-Office programs and communicate fluently in German or English, as we fill the position once in both languages

• Be you at IU: We support and empower you to achieve your personal and professional goals. Because in the end everyone benefits from happy employees.

• Work wherever you want…: Digitalization is part of our DNA. So decide for yourself which place sparks the most productivity in you. You love remote work? No problem! Would you like to work abroad for a while? Our WorkFlex Benefit makes it possible.

• … and flexible in terms of time: It’s your job; We trust you and give you the greatest possible freedom to organize yourself.

• Take your knowledge to a new level: Where if not with us? Benefit from free further training, language courses and discounted study programs. With us there is always something new to learn.

• Rest well: We make an effort every day, but we also take the time to recharge our batteries: with 30 days of annual vacation plus an extra day of vacation on your birthday.

• Reach your destination sustainably: Germanys 9 euro ticket is history, we got the DeutschlandTicket for 7 €. This way you can be mobile, professionally and privately.

Who are we? Germany’s largest university – and not just an excellent choice for studying, but also an outstanding Great Place to Work®! As an edutech company, we rely on state-of-the-art technology and data-driven approaches. That’s why AI-driven voice assistants and other GPT systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU, over 4,000 employees are dedicated to making a difference. So start now and join the Gamechangers!

Become part of our university administration team at Germany’s largest university! We are the team that supports university administration with efficient processes and innovative apps. We focus on digital transformation and automation.

Sounds like the perfect job for you? Then apply now! Simple, fast and even without a cover letter. If you have any further questions, please feel free to contact Anna-Lena Obenhaus via anna-lena.obenhaus@iu.org

Actions speak louder than words: We cherish our “Culture of Everyone” and would like to take this opportunity to emphasize that we do not tolerate discrimination on the basis of race, gender, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!